Your customers hear from you after every job. Automatically.

FieldLane automates the texts and emails your plumbing business should be sending — booking confirmations, arrival alerts, invoices, review requests — without anyone having to remember.

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Built for plumbing contractors who don't have time to send follow-up texts.

Mike's Plumbing

Hi Sarah, your appointment with Mike's Plumbing is confirmed for Tuesday at 10am.

Mon 3:24 PM

Sarah, just a reminder — Mike has you scheduled for tomorrow at 10am at 123 Main St.

Mon 10:00 AM

Your plumber Mike is on the way — ETA about 20 minutes. See you soon!

Tue 9:40 AM

Hi Sarah, the work at 123 Main St is complete. If you have any questions, reply to this message.

Tue 12:15 PM

Hi Sarah, your invoice for $385.00 is ready. Pay securely here: pay.fieldlane.co/inv/...

Tue 12:30 PM

Hi Sarah, how did your recent service go? We'd love your feedback: fieldlane.co/r/...

Tue 2:15 PM

Sound familiar?

"When will the plumber get here?"

Your customers call to ask where the technician is. Every single time.

Negative reviews you never saw coming

A frustrated customer goes straight to Google. You had no chance to make it right.

Follow-ups that never happen

You meant to send the invoice. Request the review. Check in after the job. Life got in the way.

FieldLane makes all of this happen automatically, from the moment you schedule a job.

10 texts per job. Zero effort.

Every message fires automatically. You schedule the job — FieldLane handles the rest.

The Job

Job created

"Hi Sarah, your appointment with Mike's Plumbing is confirmed for Tuesday at 10am."

Booking Confirmation

24 hours before

"Sarah, just a reminder — Mike has you scheduled for tomorrow at 10am."

Reminder

Technician taps button

"Your plumber Mike is on the way — ETA about 20 minutes."

On My Way

Job marked complete

"Hi Sarah, the work at 123 Main St is complete. If you have any questions, reply to this message."

Completion

Getting Paid

Invoice sent

"Hi Sarah, your invoice for $385.00 is ready. Pay securely here: pay.fieldlane.co"

Invoice

Payment received

"Hi Sarah, we received your payment of $385.00. Thank you!"

Payment Receipt

If payment is late

"Hi Sarah, a friendly reminder that your invoice is past due. Pay here: pay.fieldlane.co"

Overdue Reminder

Growing Your Reputation

2 hours after completion

"Hi Sarah, how did your recent service go? We'd love your feedback: fieldlane.co/r/..."

Review Request

Estimates

Estimate sent

"Hi Sarah, we've prepared an estimate for your water heater replacement. View and approve here: fieldlane.co/e/..."

Estimate Delivery

Customer approves

"Sarah, thank you for approving the estimate. Your authorized amount is $2,400. We'll be in touch to schedule."

Estimate Approved

Up to 10 touchpoints per job, running on autopilot. Your customers always know what's happening — and you never have to remember to follow up.

Features your competitors can't match

Caller ID with Job History

The phone rings. You see the customer's name and their last 3 jobs — before you even answer.

iOS and Android native integration
Instant context for every incoming call
No manual lookup, no "remind me who you are?"

Smart Review Requests

Happy customers go to Google. Unhappy customers come to you.

After every completed job, FieldLane sends a review request
4–5 stars → routed to your Google Business Profile
1–3 stars → private feedback form only you see
Protect your online reputation automatically

On My Way with ETA

One tap from the technician's phone. Customer knows exactly when to expect them.

Technician taps "On My Way" → customer gets SMS with name + ETA
Eliminates the #1 customer complaint: "Where is the plumber?"
Works from the mobile app — no dispatcher needed

Everything you need, from first call to final payment

All features. One price. No tiers. Every FieldLane business gets everything — no "Pro" plan to unlock what you actually need.

Scheduling & Dispatch

Drag-and-drop dispatch board. Day, week, and month views.

Customer Records

Full CRM with job history, property details, and communication log.

Invoicing

Create invoices from job line items. Send via SMS and email with payment link.

Online Payments

Accept card and ACH payments online. Customers pay from their phone.

Estimates & Approvals

Send estimates with tiered options. Customers approve with a digital signature.

SMS Inbox

Two-way texting with full conversation history. Reply from desk or phone.

Email Notifications

Booking confirmations, invoices, receipts, and estimates — all branded.

Pricebook

Manage your service and material prices. Auto-fill line items on jobs and invoices.

Mobile App

Native iOS and Android. Technicians see today's jobs, upload photos, send On My Way.

Job Photos

Before/after photos organized by category. Attached to the job record.

Customer Portal

Customers view invoices, approve estimates, and pay — no app download needed.

Online Booking

Embed a booking widget on your website. Jobs flow straight into your schedule.

How FieldLane compares

	FieldLane	Jobber	Housecall Pro
Automatic SMS from first job	✓ Yes	— Setup required	— Higher tier
Feedback gate (review routing)	✓ Yes	× No	× No
Caller ID with job history	✓ Yes	× No	× No
All features, one price	✓ Yes	— 3 tiers	— 3 tiers

Based on publicly available information as of April 2026. Feature availability may vary by plan. Jobber and Housecall Pro are trademarks of their respective owners.