From burst pipes at 7pm to water-heater quotes with three options
FieldLane's launch trade is plumbing. Not adapted for plumbing — designed against the actual week of a working shop.
Three days from a real plumbing week
These aren't marketing scenarios — they're the workflows FieldLane is tested against.
The 7pm burst pipe
New customer, water spraying, work must start now — which collides head-on with the federal 3-day cancellation rule. FieldLane books the customer from one screen, sends a one-option emergency estimate they sign on their phone, and handles the emergency waiver lawfully — signed by the customer, only on genuine emergency work. Card at the door when it's done, receipt sent, everything on the record.
The bread-and-butter faucet repair
The $189 Thursday-morning job that is the business. Booked in seconds against your flat-rate pricebook, reminder the day before, invoice by text when it's done, paid from the customer's couch, review request two hours later. You did the wrench work; nobody had to remember the rest.
The water-heater replacement
Your biggest routine ticket. Two options (standard vs. power-vent), an add-on the customer toggles on themselves, a 50% deposit collected up front by card link — capped to what they actually approved — and the right-to-cancel notice sent automatically, because on a $1,800 in-home sale, that's the law.
Plumbing-first details
Flat-rate pricebook, seeded for plumbing
Job types and a pricebook structure ready for how plumbing shops actually quote — flat-rate standards, T&M where scope is uncertain, tiers where options sell.
Emergencies without legal shortcuts
After-hours premiums, customer-initiated work, and the emergency waiver flow — built so urgency never quietly costs a customer their rights (or you a complaint).
Cash is still real in this trade
Cash at the door, handoffs between tech and office, Friday deposit batches that match the bank. Shrinkage becomes a report, not a suspicion.
The house has a history
Water heaters, shutoff locations, gate codes, the dog's name — kept on the property, not in a tech's head. Equipment service history means the callback conversation starts informed.
Plumbing crews go first
Plumbing is FieldLane's launch trade — waitlist members with plumbing businesses get the first onboarding slots.
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