SMS Terms & Privacy Policy

Last updated: April 5, 2026

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SMS Terms of Service · Privacy Policy

SMS Terms of Service

Program Description

FieldLane sends automated text messages on behalf of trade service businesses to their customers. Messages include:

  • Appointment booking confirmations
  • Appointment reminders (24 hours before scheduled service)
  • Technician arrival notifications ("On My Way" with estimated time of arrival)
  • Job completion summaries
  • Invoice payment links
  • Payment receipts
  • Overdue payment reminders
  • Estimate delivery and approval confirmations
  • Service feedback and review requests

Message Frequency

Message frequency varies based on service activity. Typically 4 to 10 messages per service appointment, depending on the services performed (e.g., whether an estimate or invoice is involved). You will not receive marketing or promotional messages through this program.

Consent

By providing a phone number to a FieldLane-powered service business during service booking (online, by phone, or in person), customers consent to receive automated text messages related to their service appointment from that business via the FieldLane platform. Consent is not a condition of purchasing any service.

Opt-Out

You can opt out of receiving text messages at any time. To stop receiving messages:

  • Reply STOP to any message you receive from your service provider through FieldLane.
  • After opting out, you will receive one final confirmation message and no further texts will be sent.
  • To resume receiving messages, reply START to the same number.

Help

For assistance with our messaging program, reply HELP to any message or contact us at support@fieldlane.co.

Message and Data Rates

Message and data rates may apply. Check with your wireless carrier for details about your messaging plan.

Supported Carriers

Our messaging program is compatible with all major US wireless carriers, including AT&T, T-Mobile, Verizon, and others. FieldLane and participating carriers are not liable for delayed or undelivered messages.

Privacy Policy

Who We Are

FieldLane ("we," "us," "our") is a business communication platform for trade service contractors in the United States. We help service businesses automate customer communications including appointment reminders, arrival notifications, invoices, and feedback requests.

Information We Collect

We collect information that service businesses provide about their customers in order to deliver our communication services:

  • Contact information: Name, phone number, email address, and service address. This information is provided to us by the service business, not collected directly from consumers.
  • Service information: Appointment dates, service descriptions, invoice amounts, and payment status — as needed to send relevant communications.
  • Communication records: Message delivery status and content, for service quality and compliance purposes.
  • Feedback: Service ratings and feedback submitted through our review request system.

For waitlist signups on this website, we collect: name, email, business name, phone number (optional), primary trade, and team size.

How We Use Your Information

We use collected information exclusively to:

  • Deliver appointment-related SMS and email communications on behalf of service businesses
  • Process payments and send receipts
  • Deliver estimates and work authorization documents
  • Facilitate service feedback and review requests
  • Maintain communication logs for dispute resolution
  • Contact waitlist members about product availability

We do not sell, rent, or share personal information with third parties for marketing purposes.

Third-Party Service Providers

We use the following third-party services to operate our platform. These providers receive only the minimum information necessary to perform their function:

  • Twilio — SMS message delivery
  • Postmark — Transactional email delivery
  • Stripe — Payment processing
  • Microsoft Azure — Cloud hosting and data storage
  • Auth0 — Authentication for business users (not consumers)

We do not share consumer phone numbers or personal information with advertisers, data brokers, or any parties unrelated to the delivery of our services.

Data Security

We protect your information using industry-standard security measures including encrypted data transmission (TLS), encrypted storage for sensitive credentials, and access controls limiting data access to authorized personnel and systems only.

Data Retention

We retain communication records and customer information for as long as the service business maintains an active FieldLane account, plus a reasonable period afterward for legal and compliance purposes. Feedback and review data is retained to support ongoing business reputation management.

Your Rights

You have the right to:

  • Opt out of SMS messages at any time by replying STOP to any message.
  • Opt out of email communications by clicking the unsubscribe link in any email.
  • Request deletion of your personal information by contacting us at support@fieldlane.co. We will process deletion requests within 30 days, subject to legal retention requirements.
  • Request access to the personal information we hold about you.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about these terms or our privacy practices, contact us at:

FieldLane
Email: support@fieldlane.co
Website: fieldlane.co