Privacy Policy

Last updated: September 11, 2026

Looking for the messaging program terms? See SMS Terms of Service.

Mobile Numbers and SMS Consent

We do not sell, rent, or share mobile phone numbers or SMS consent with any third party for their own marketing purposes, and we never share them with advertisers or data brokers. A mobile number you give us is used only to send the messages you consented to receive.

Message frequency. Frequency varies. A requested demonstration is typically a single message sent immediately after you ask for it. Account holders receive roughly 1–4 messages per month.

Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. Opting out of text messages does not affect your account or any other communication.

Who We Are

FieldLane ("we," "us," "our") is a business communication platform for trade service contractors in the United States. We help service businesses automate customer communications including appointment reminders, arrival notifications, invoices, and feedback requests.

Information We Collect

Directly from you, on this website. When you join the waitlist or request a demonstration we collect your name, email, business name, primary trade, team size, and — if you choose to give it — your mobile number. Where you tick the text-message consent box we also record the date and time, and the exact wording you agreed to, as our record of that consent.

From service businesses, about their customers. To deliver the job-management features we process information a business gives us about its own customers:

  • Contact information: Name, phone number, email address, and service address, provided to us by the service business.
  • Service information: Appointment dates, service descriptions, invoice amounts, and payment status — as needed to send relevant communications.
  • Communication records: Message delivery status and content, for service quality and compliance purposes.
  • Feedback: Service ratings and feedback submitted through our review request system.

How We Use Your Information

We use collected information exclusively to:

  • Deliver appointment-related SMS and email communications on behalf of service businesses
  • Process payments and send receipts
  • Deliver estimates and work authorization documents
  • Facilitate service feedback and review requests
  • Maintain communication logs for dispute resolution
  • Contact waitlist members about product availability
  • Send product demonstrations, onboarding and account notifications to our own customers and prospective customers who have consented

We keep each consent record — the wording accepted and when — for as long as we may message you, and after you opt out, as proof that the messages we sent were authorised.

We do not sell, rent, or share personal information with third parties for marketing purposes.

Third-Party Service Providers

We use the following third-party services to operate our platform. These providers receive only the minimum information necessary to perform their function:

  • Twilio — SMS message delivery
  • Postmark — Transactional email delivery
  • Stripe — Payment processing
  • Microsoft Azure — Cloud hosting and data storage
  • Auth0 — Authentication for business users (not consumers)

We do not share consumer phone numbers or personal information with advertisers, data brokers, or any parties unrelated to the delivery of our services.

Data Security

We protect your information using industry-standard security measures including encrypted data transmission (TLS), encrypted storage for sensitive credentials, and access controls limiting data access to authorized personnel and systems only.

Data Retention

We retain communication records and customer information for as long as the service business maintains an active FieldLane account, plus a reasonable period afterward for legal and compliance purposes. Feedback and review data is retained to support ongoing business reputation management.

Your Rights

You have the right to:

  • Opt out of SMS messages at any time by replying STOP to any message.
  • Opt out of email communications by clicking the unsubscribe link in any email.
  • Request deletion of your personal information by contacting us at support@fieldlane.co. We will process deletion requests within 30 days, subject to legal retention requirements.
  • Request access to the personal information we hold about you.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about these terms or our privacy practices, contact us at:

FieldLane
Email: support@fieldlane.co
Website: fieldlane.co