Stay protected

The law already applies to you. Now your software knows it too.

Door-to-door sales rules, texting consent law, incident documentation — the obligations exist whether or not your tools help. FieldLane is the first field service platform where they're built in.

The 3-day right to cancel, done automatically

Under the FTC's cooling-off rule, many home-repair sales come with a 3-day right to cancel — and you're required to tell the customer, in writing, with a cancellation form. Most contractors have never once done this. FieldLane detects when the rule applies and sends the notice and form with the approval confirmation.

  • Automatic detection on qualifying approvals
  • Notice + cancellation form, sent by text and email with a PDF
  • Customer can cancel online or by replying CANCEL — and the record updates

New to the rule? Read the plain-language guide →

The right-to-cancel window, tracked live on the job with the days remaining

Choose how strict to be

Warn-only mode keeps you informed. Enforce mode physically blocks work from starting inside the cancellation window — with two honest escape hatches: a genuine-emergency waiver (the customer signs it, and only on real emergency work), and an owner override that accepts the risk explicitly without taking away the customer's right to cancel.

  • Warn or enforce — your call, per business
  • Emergency waiver, only where the law allows it
  • Owner override with a permanent audit entry
The owner override — explicit risk acceptance that does NOT waive the customer's right to cancel

Texting that won't put you in a lawsuit

TCPA suits against trade businesses are climbing — one HVAC company settled for over $3.8M in 2025. FieldLane treats every text as a compliance event: per-contact consent, automatic STOP/START handling, quiet hours, and a strict split between service messages and marketing.

  • Consent tracked per person, per message type
  • STOP on marketing doesn't kill invoice texts — and vice versa
  • Quiet hours and rate limits enforced before every send

What one wrong text costs — the guide →

Per-channel consent on the customer record — service texts on, review texts pending opt-in

When something happens on site, write it down properly

Property damage, a safety incident, a threat to your tech, a code violation you discovered — each gets a proper record with the date it happened (not just when it was typed up), photos, and follow-ups that don't get forgotten.

  • Incident, safety, and forced-departure records
  • Code violations stay with the property, across owners
  • Technician safety follow-ups that actually surface
Recording an incident — including when it actually happened, not just when it was typed up
Straight talk: no software makes you "compliant" — state rules vary and some obligations are yours alone. What FieldLane does is generate the right paperwork at the right moment, keep the records, and stop the obvious mistakes. That's more than any other platform in this category does today.

Protection that runs in the background

Join the early-access waitlist — and get the compliance layer no other platform ships.

Get early access