Run the day

The day, under control

Book it, see it, assign it, remind the customer, capture the proof of service — without anyone having to remember anything.

A dispatch board that keeps up

List for triage, swim-lanes per tech, week view for planning. Drag a job to assign or reschedule it. Every screen in the office updates live.

  • Three views, drag-and-drop assignment
  • Live updates — no refresh, no stale board
  • Unscheduled row so leads don't hide
Week view — the whole crew's schedule with color-coded job types

Customers who already know

Automatic appointment reminders the day before, completion summaries when the job wraps, and review requests two hours later — routed so unhappy customers reachyou first, and happy ones land on your Google profile.

  • 24-hour reminders, timezone-correct, reschedule-safe
  • Review requests with a feedback gate (1–3★ → private, 4–5★ → Google)
  • Quiet hours respected on every message
One customer's full communication history — deliveries, consent grants, even blocked sends

One inbox for the whole team

Two-way texting with conversation history per customer, unread tracking, and the job context right next to the thread — instead of screenshots forwarded from someone's personal phone.

  • Threads by customer, with job context
  • Reply from the desk; the record stays with the business
  • Every message consent-checked before it sends
The team inbox — threads by customer with the job one click away

Proof of service, not "trust me"

Job forms and checklists — proof of service, safety checks, completion sign-off — with required forms enforced before closeout. Time tracking per tech with clean segments. Equipment history per property, so the 2019 water heater's story is one tap away.

  • Digital forms with conditional fields
  • Time tracking built for payroll-readiness
  • Per-property equipment records and service history
Live capture pending: proof-of-service form on a job
In development  Coming with the mobile apps: On-My-Way texts with ETA, GPS check-in/check-out from the truck, and push notifications for the crew. The web platform records field work today via the office; the native apps put it in the tech's pocket. See the roadmap →

Be first in line

FieldLane is onboarding early-access crews as the field apps enter beta. Waitlist members get 3 months free and a direct say in what ships next.

Get early access