SMS Opt-In & Consent

Last updated: September 9, 2026

What this page is
This page documents how recipients consent to receive text messages from FieldLane. Full program terms: SMS Terms · Privacy Policy.

Who sends, and who receives

FieldLane LLC is the sender. FieldLane sends text messages to its own business customers and prospective business customers — US trade service contractors (plumbing, HVAC, electrical) who have asked to hear from us.

FieldLane does not message its customers' end consumers under this program. Every recipient has a direct relationship with FieldLane: they requested a product demonstration, signed up for an account, or are an active subscriber.

How recipients opt in

Consent is written and express. The person enters their own mobile number into a form on fieldlane.co and ticks an unchecked consent box. We do not accept a number given verbally, and we never add a number on someone's behalf.

Consent is not a condition of purchase of any FieldLane product.

The consent form

This is the exact wording shown beside the mobile number field:

Mobile number (optional)

☐ I agree to receive text messages from FieldLane about my demo request, my account, and product updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. See SMS Terms and Privacy Policy.

The box is unchecked by default, sits on its own rather than being combined with any other agreement, and names FieldLane inside the checkbox itself. We record the date, time and wording accepted.

What we send

Messages fall into three categories, and every one identifies FieldLane as the sender:

1. Product demonstration — sent when a contractor asks to see how FieldLane's messaging looks:

FieldLane: Hi Mike — this is the text your customers get when they book. Yours would read: “Your appointment with Rivera Plumbing is confirmed for Tue at 2:00 PM.” Reply STOP to opt out, HELP for help.

2. Onboarding — sent after account creation:

FieldLane: Welcome, Mike. Your account is ready — finish setup at fieldlane.co/setup. Reply STOP to opt out, HELP for help.

3. Account notifications — billing and account status for active subscribers:

FieldLane: Your subscription payment of $59.00 was received. View your receipt at fieldlane.co/billing. Reply STOP to opt out, HELP for help.

Message frequency

Frequency varies. A demonstration is typically a single message sent immediately after the request. Account holders receive roughly 1–4 messages per month.

Opting out and getting help

Reply STOP to any message to opt out. You will receive one confirmation and no further messages:

FieldLane: You have been unsubscribed and will receive no further messages. Reply START to resubscribe.

Reply HELP for assistance:

FieldLane: For help, email support@fieldlane.co or see fieldlane.co/terms. Msg & data rates may apply. Reply STOP to unsubscribe.

You can also reach us any time at support@fieldlane.co. Message and data rates may apply.

Terms & Privacy

Full program terms are published at fieldlane.co/terms (SMS Terms of Service) and fieldlane.co/privacy (Privacy Policy). We do not sell or share mobile numbers or consent with third parties for their own marketing.